Frequently Asked Questions

Yes, Signature Rides does offer car rental delivery services. We provide free delivery to the Tampa International Airport, but please note that due to Tampa Airport policy, vehicles must be delivered to the economy parking lot, accessible by train from the baggage claim area. Additionally, our delivery services start at $30 if within a 5-mile radius as the crow flies from downtown Tampa, with an additional fee of $5 for every additional mile only offered Friday – Sunday.
Yes, we offer the convenience of car delivery even for last-minute bookings or deliveries outside of our normal hours of operations. However, please be aware that additional fees will apply for this service.
Yes, you can change the drop-off/pickup location. However, please note that there will be a $30 fee if the new location is within 5 miles from our free designated drop-off locations (Downtown Tampa, Temple Terrace). Additionally, any mile beyond the initial 5 miles radius will accrue a $5 fee per additional mile.
Certainly! If you wish to have a different drop-off location from your pickup location, please refer to our “Can I change the drop off/pickup location?” FAQ for detailed information on associated fees and procedures.
  1. Age: Renters must be at least 21 years old to rent and drive the vehicle, additional age surcharges apply to renters under 25 years old.
  2. Driver’s License: Renters must possess a valid driver’s license issued by their country of residence. International renters may also need to present an International Driving Permit (IDP) along with their valid driver’s license.
  3. Payment Method: Renters are required to present a valid credit card in their name at the time of rental. Debit cards with a Visa or Mastercard logo may be accepted, but prepaid cards, cash, or personal checks are not accepted.
  4. Insurance: Renters are required to have valid auto insurance coverage. This may include personal auto insurance or purchasing insurance coverage through our rental agency at the time of rental.
  5. Additional Drivers: If additional drivers are added to the rental agreement, they must meet the same age, license, and credit requirements as the primary renter. Additional driver fees may apply.
No, the minimum age requirement to rent a car is 21 years old. We understand that younger drivers may require transportation for various reasons, and we strive to accommodate them whenever possible.
We accept major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, Debit cards with a Visa or Mastercard logo may be accepted, but prepaid cards, cash, or personal checks are not accepted.
  • Valid Driver’s License: Renters must possess a valid driver’s license issued by their country of residence. The license must be in good standing and not expired.
  • Minimum Age: Renters must be at least 21 years old to rent a car, additional age surcharges apply to renters under 25 years old.
  • International Renters: International renters may also need to present an International Driving Permit (IDP) in addition to their valid driver’s license, depending on the country of origin and rental location.
  • Additional Drivers: If additional drivers are added to the rental agreement, they must also present a valid driver’s license and meet the same age and license requirements as the primary renter.
  • Yes, a car rental deposit is required for all rentals. The deposit amount varies based on the type of vehicle rented.
    1. Economy Vehicles: $250 deposit.
    2. Luxury Vehicles: $500 deposit.
    3. High-End Luxury Vehicles: $1000 deposit.
    4. Exotic Vehicles: $2000 deposit.
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Yes, you can add an additional driver to your rental. Signature Rides offers the option to add extra drivers to the rental agreement for a nominal fee of $30. All additional drivers must meet the same age, license, and credit requirements as the primary renter and must be present at the time of rental pick-up to provide their driver’s license and sign the rental agreement. If you have any further questions or would like to add an extra driver to your reservation, please contact our customer service team for assistance.
To change or cancel your reservation with us, simply reach out to our customer service team via phone or email. Provide them with your reservation details, including your name, reservation number, and the desired changes or cancellation request. Our team will assist you in making the necessary adjustments based on availability and our cancellation policy. Please note that cancellation fees may apply depending on the timing of your request and the terms of your reservation. We strive to accommodate our customers’ needs and ensure a seamless rental experience.

If your flight is delayed, there’s no need to worry – we’ve (we’ve?) got you covered. Our car rental company understands that travel plans can change unexpectedly, and we strive to provide flexibility and convenience to our customers. Simply let us know about the delay, and we’ll adjust your reservation accordingly. We’ll hold your vehicle reservation until you arrive, ensuring that you have reliable transportation when you need it. Additionally, our team is available to assist you with any changes or adjustments to your rental schedule due to flight delays. Your satisfaction and peace of mind is our top priority.

Yes, extending your rental period is possible, subject to vehicle availability and absence of a reserved booking following your rental. However, before extending, we require you to visit one of our locations for a vehicle inspection. This inspection ensures that the vehicle is in good condition and meets our safety standards for continued use. Our team will assist you with the inspection process and address any questions or concerns you may have. We value your safety and satisfaction, and this inspection helps us maintain the quality of our rental fleet. In addition to extending your rental period based on availability and inspection, we’re pleased to offer alternative vehicles to accommodate your preferences. Please contact our customer service team at your earliest convenience to discuss extending your rental duration. We’ll check the availability and provide you with options for extending your rental. Additional rental charges apply for the extra days. We strive to accommodate our customers’ needs whenever possible and ensure a smooth and convenient rental experience.
Yes, you can pay for the rental of a car for another individual. Our car rental company allows for third-party payments, meaning you can use your credit card or other payment method to cover the cost of the rental for someone else. However, it’s important to note that the primary renter must still meet all rental requirements and present a valid driver’s license and credit card at the time of pick-up. Additionally, the person picking up the rental car will need to provide their identification and sign the rental agreement. Please be aware that a credit card must remain on file for security purposes throughout the rental period. If you have any further questions or need assistance with making a third-party payment, please feel free to contact our customer service team for assistance.
Certainly! You can return your rental car early without incurring a penalty. However, please note that we do not offer refunds for the unused portion of your rental period. We understand that plans can change, and we’re happy to accommodate your needs. If you have any questions or need assistance with your early return, feel free to contact us, and our team will be glad to help. Your satisfaction is our priority, and we strive to provide flexible solutions for our customers.
  • Yes, there may be an additional charge if you are late returning the rental vehicle. Late return costs vary depending on the duration of the delay and the terms of your rental agreement.
  1. Up to 30-minute Grace Period: No additional fee.
  2. 30 minutes – 2 hours late: $50 additional fee.
  3. Over 2-5 hours late: $50 additional fee plus daily rate of rental.
  4. Over 5-24 hours late: $100 additional fee plus daily rate of rental
  5. $150 additional fee plus daily rate of rental for each day it remains late.

These charges are designed to cover the inconvenience caused by late returns and ensure the availability of vehicles for other customers. We appreciate your understanding and cooperation in adhering to the agreed-upon return times.

Yes, you are generally required to refuel the vehicle before returning it to our car rental company. Failure to refuel the vehicle will result in an additional charge to cover the total cost of refueling, along with a $20 refueling fee. We appreciate your cooperation in maintaining our rental fleet and ensuring a smooth experience for all customers. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team.
At Signature Rides, we understand that pets are often an important part of our customers’ travel plans. We welcome pets in our rental vehicles, with authorization prior to the beginning of the rental and a $50 pet fee. We require notice of an additional pet at booking, or at least 48 hours before rental is to begin. Please note that additional cleaning fees may apply to ensure the vehicle is returned in the same clean condition as when rented. For further details on our pet policy and any associated fees, please contact our customer service team or refer to our rental policies on our website. We aim to accommodate our customers’ needs while maintaining a pleasant rental experience for all.
  • The rental car deposit varies depending on the type of vehicle:
    1. Economy Vehicles: $250 deposit.
    2. Luxury Vehicles: $500 deposit.
    3. High-End Luxury Vehicles: $1000 deposit.
    4. Exotic Vehicles: $2000 deposit.

These deposits are refundable upon the return of the vehicle in the same condition as it was rented, subject to any applicable deductions for damages, fines, or outstanding fees.

    • Renting a car with us is hassle-free. You have two convenient options:
    1. Online Booking: Visit our website and book your reservation online. It’s a quick and easy process that allows you to select your desired vehicle, pick-up and return locations, rental dates, and any additional services you may need.
    2. Phone Reservation: Alternatively, you can give us a call, and one of our friendly representatives will assist you in booking your rental over the phone. We’re here to answer any questions you may have and ensure you get the perfect vehicle for your needs.

    Whichever method you choose, we’re dedicated to providing you with a seamless rental experience from start to finish.

  • Renting a car with us is hassle-free. You have two convenient options:
  1. Online Booking: Visit our website and book your reservation online. It’s a quick and easy process that allows you to select your desired vehicle, pick-up and return locations, rental dates, and any additional services you may need.
  2. Phone Reservation: Alternatively, you can give us a call, and one of our friendly representatives will assist you in booking your rental over the phone. We’re here to answer any questions you may have and ensure you get the perfect vehicle for your needs.

Whichever method you choose, we’re dedicated to providing you with a seamless rental experience from start to finish.

    • Our scratch policy at Signature Rides is designed to accommodate various levels of damage:
    1. Minor Scratches: Scratches smaller than an inch are considered normal wear and tear, and you won’t incur any additional charges.
    2. Moderate Scratches: Scratches between 1-5 inches may incur a small fee for repair, depending on the severity and location of the damage.
    3. Severe Damage: Clusters of scratches or significant damage to the vehicle’s paintwork may be subject to a damage claim, and repair costs will be assessed accordingly.
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  • If your rental car breaks down, follow these steps:
  1. Safety First: Pull over to a safe location away from traffic if possible. Turn on your hazard lights to alert other drivers.
  2. Contact Us: Call our roadside assistance hotline provided in your rental documents immediately. We’ll guide you through the next steps and arrange for assistance.
  3. Provide Details: Provide our team with your exact location, a description of the issue, and any relevant information about the vehicle.
  4. Stay Calm: Remain calm and patient while help is on the way. If it’s safe to do so, wait inside the vehicle for assistance to arrive.
  5. Follow Instructions: Follow any instructions provided by our roadside assistance team or the service provider dispatched to help you.
  6. Document the Incident: Take photos of the breakdown and any relevant details for your records and insurance purposes.
  7. Stay in Touch: Keep us informed of any developments or changes to the situation, and don’t hesitate to reach out if you need further assistance or guidance.
Yes, at Signature Rides, we do offer discounts and promotions. To stay updated on our latest offers and exclusive specials, we encourage you to visit our website regularly. Our website is regularly updated with new promotions and discounts that may be available for your rental needs. For any specific inquiries or assistance with finding discounts, please don’t hesitate to contact our customer service team.
Yes, at Signature Rides, we are proud to offer a military discount of 5% off rental car rates. We deeply appreciate the service and sacrifice of our military personnel, and this discount is our way of expressing gratitude for their dedication. To take advantage of this discount, simply present your valid military ID or proof of service at the time of booking or rental pickup. If you have any further questions or need assistance with your reservation, please don’t hesitate to contact our customer service team.
  • Our mileage/kilometer policy varies depending on the type of vehicle:
    • Economy Cars: Enjoy unlimited miles within the state of Florida.
    • Luxury Cars: Allowance of 200 miles per day.
    • High-End Luxury Cars: Allowance of 150 miles per day.
    • Exotic Cars: Allowance of 100 miles per day.

Exceeding the mileage allowance will incur additional charges specified in your rental agreement. If you have any questions or need to adjust your mileage allowance, feel free to contact our customer service team for assistance.

  • Yes, Signature Rides offers a range of additional equipment to enhance your rental experience:
  1. Child Safety Seats: Ensure the safety of your little ones with our high-quality child safety seats, available in various sizes.
Simply let us know your requirements, and we’ll ensure your rental vehicle is equipped with everything you need for a comfortable and enjoyable trip.
We understand the convenience that one-way rentals offer, but currently, Signature Rides does not offer one-way rentals. Our services are tailored to accommodate round-trip rentals where the vehicle is returned to the same location it was rented from. If you have any further questions or need assistance, please feel free to contact us.
Yes, Signature Rides does have a lost and found service. If any items are found in a rental vehicle, we keep them for one month from the date of discovery. We make every effort to contact the customer if we locate any belongings left behind in the vehicle. If you believe you have lost something during your rental, please reach out to us, and we will do our best to assist you in locating your lost item.
To obtain a copy of your receipt from Signature Rides, you will receive an email confirmation upon rental submission. This email will include your rental details and a receipt for your records. If you require another copy of your receipt or encounter any issues with receiving the email confirmation, please don’t hesitate to contact our customer service team for assistance. We’re here to ensure you have all the documentation you need for your rental experience.
Signing up for a car subscription service offers numerous benefits. With our email subscriptions, you’ll stay informed about our latest fleet additions, promotions, and special offers. Whether you’re interested in accessing exclusive deals or staying updated on the latest vehicle options available, our subscription service ensures you never miss out on exciting opportunities. Additionally, you’ll receive timely notifications about upcoming events and important updates, making it easier for you to plan your car rental needs efficiently. Subscribe today to stay connected and enjoy the convenience of hassle-free car rentals with Signature Rides.
The cancellation policy for Subscribe with Signature Rides is simple and convenient. If you wish to opt out of our subscription service, all you need to do is send us an email expressing your desire to cancel. Our team will promptly process your request, ensuring that you are no longer subscribed to our service. We value your flexibility and strive to make the cancellation process as hassle-free as possible. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Yes, to rent a vehicle from Signature Rides, you will need to have both collision and liability insurance. Collision insurance (also known as Collision Damage Waiver or Loss Damage Waiver) covers the cost of repairs or replacement if the rental car is damaged or stolen, while liability insurance provides coverage for damages or injuries caused to third parties in an accident involving the rental vehicle. Having both types of insurance ensures that you are adequately protected in case of any unforeseen incidents during your rental period.
Indeed, at Signature Rides, we tailor our rental options to fit your schedule. While economy, luxury, and high-end luxury vehicles are available for full-day, weekly, and monthly rentals, our exotic vehicles offer flexible hourly, daily, weekly, or monthly rental plans. Whether you require a vehicle for a brief outing, an extended vacation, or anything in between, we have the perfect solution. Our rental plans prioritize convenience and affordability, ensuring you find the ideal option for your itinerary. For more information or assistance with booking your rental, please don’t hesitate to reach out to our customer service team.
Certainly! At Signature Rides, we specialize in providing vehicles tailored to meet the needs of rideshare drivers like Uber, Lyft, and others. Our diverse fleet offers a range of cost-efficient options, ensuring you have the perfect vehicle to support your business needs. Plus, with our flexible rental options, including weekly and monthly rates, we make it easier than ever for rideshare drivers to find the ideal vehicle for their needs. Drive with confidence and convenience with Signature Rides.
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